@daretobevintage - Shane Justin Collection - Haul & Review
As all my reviews start... well you know I had to have it lmao! I saw Cardi B in a Shane Justin design and checked the page until a new piece came out that I felt fit my style! This hoodie dress was right up my ally so I decided to take a leap of faith and order!
Ordered Monday, December 3rd, 2018 - TOTAL: $122 USD
Shipping - $12
Tax - Included
Shipping Notification - Next Day
Delivered - Friday, December 7th.
The shipping on this order was incredibly fast which initally made me very impressed. However when my package arrived, I was quickly becoming irritated with the packaging. I was not happy with the fact that for $120 my dressed wasn't packed in a better envelope that wouldn't be hurt by water during transport. I do not blame the designer for the handeling of the package however it could have been packed with more care so it wasn't busting out of the envelope. Secondly it wasn't in a plastic wrapping to further prevent water damage. There was no packing slip, no business card, no flyer, no promo code, no thank you note, nothing. I was not happy, I felt unimportant after just spending a pretty penny on this beautifully designed dress.
I saw that the designer was having a christmas sale of 25% off so I decided to try again and reorder.
Shipping - $12
Tax - Included
Discount- $75
Shipping Notification - Thursday, December 20th.
Delivered - Monday, December 24th.
I was much happier with the packaging of this shipment. London was on preorder so I knew it wouldn't be shipping with this outfit, which I received just as quickly as the last. So with this shipment I was happy. The fit of the outfits is a whole nother thing. The green I decided to order a size up because it had no stretch and the orange small was almost too small. With my luck, of course it gets here and doesn't fit. It fit around the thighs but was too big around the waist and the top was just too big. The sleeves were made with zippers but its for looks not for use which was disappointing, I would have loved to be able to zip off the quarter sleeve.
After a month of not receiving a shipping notification of my London Pre Order, I saw this posted on the IG page and was immediately worried. As you can see from the screenshots, the new outfit he posted was a red tweed NOT like the original. He had taken the black London Pre Order off the website after I ordered so I was worried I wouldn't receive the original I ordered. So I did the professional thing and emailed instead of writing the IG page.
When I did not receive a response to my email, I called the boutique. Some times it would beep like the line was busy, other times it would just ring and go to an automated message saying the voicemail box was full so I couldn't leave a message. After that I dm'd the IG page as well as commented on new posts with no response. The very next day I received an email saying my London Pre Order had shipped.
Shipping - $12
Tax - Included
Discount- $75
Shipping Notification - Friday, January 18th.
Delivered - Thursday, January 24th.
Finally it was delivered. Just as my worst nightmares came true, my outfit was indeed the red tweed. Am I unreasonable to be angry when this is NOT what I ordered???
The sizing on his designs vary depending on the material which I don't like because everything I have ordered has been unflattering in certain places. I ordered a small in the hoodie which should have a 26" waist yet the waist was placed at my lower ribs making it super hard to zip with no give. So I ordered a medium in the 2 other outfits and upon receiving the green leather outfit... it was too big around the waist, thighs, and breasts. I just can't win.
I do not mind supporting small business and entrepreneurs but when I spend my hard earned money on your product and it is not valued, that is a major problem. While my questions went unanswered this designer could still post on social media and reply to other comments. I do not care what celebrity wears his clothes, I will not be shopping Shane Justin in the future.
It looks like I am not the only consumer to have issues with the customer service. You can view the BBB Complaints HERE. I have also opened a BBB complaint because sending me something different than what I ordered without communication is completely unacceptable!
View the FULL review about my refund on youtube!
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